Privacy Policy

Privacy Policy Last Updated: 9 April 2026

Introduction

Plexa Pro Pty Ltd ("Plexa", "we", "us", or "our"), operating through plexapro.com, Apple iOS, and Google Play, is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines our practices regarding the collection, use, disclosure, retention, and deletion of your information through our Construction Management SaaS delivered via web and mobile platforms.

Consent

By accessing and using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Information Collection

We collect information in the following ways:

Information You Provide This includes personal details such as name, email address, company name, phone number, and address provided during account registration or direct communications.

Location Services For the purpose of geofencing and site attendance tracking, our mobile applications may collect your location data. This data is exclusively used for verifying site attendance and is not sold or used for any other purpose.

Automatically Collected Information When you use our services, we may automatically collect information such as IP address, device type, and usage details.

Use of Information

The information we collect is used for: providing and maintaining our services; improving and personalising user experience; analysing service usage to enhance our offerings; communicating with users for updates, customer support, and marketing purposes; and ensuring security and preventing fraud.

Third-Party Services and Data Sharing

We may share your data with trusted third-party service providers to operate and improve our services. These providers are contractually obligated to handle your data securely and only for the purposes we specify. The categories of third parties we work with include:

• Cloud hosting and infrastructure providers: to store and process your data securely

• Analytics providers: to help us understand how our services are used (data is aggregated and anonymised where possible)

• Customer support tools: to manage and respond to support requests

• Email and communication platforms: to send transactional and marketing communications

We do not sell your personal data to third parties. We will not share your personal data with any third party for their own marketing purposes without your explicit consent.

Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Account data (name, email, company details, phone number, address): Retained for the duration of your active account, plus 5 years after account closure for legal, tax, and dispute resolution purposes.

• Location data: Retained for 5 years from the date of collection, after which it is automatically deleted.

• Usage and device data (IP address, device type, usage logs): Retained for 5 years and then deleted or anonymised.

• Communications (support emails, contact inquiries): Retained for 5 years from the date of the communication.

Upon account deletion, we will delete or anonymise your personal data within 30 days, except where we are required to retain it by applicable law. You may request deletion of your data at any time by contacting us at support@plexapro.com. We will respond to deletion requests within 30 days.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Plexa Pro Pty Ltd is certified under ISO/IEC 27001:2022, the international standard for information security management systems, demonstrating our ongoing commitment to maintaining the highest standards of data security. Our security measures include encryption of data in transit (TLS/SSL), access controls limiting data access to authorised personnel only, regular security assessments, and secure data storage practices. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify the affected users and the Office of the Australian Information Commissioner (OAIC) as required under the Australian Notifiable Data Breaches (NDB) scheme.

International Data Transfers

Plexa Pro Pty Ltd is based in Australia. Your data may be stored or processed on servers located outside of Australia, including in countries such as the United States, where our third-party service providers operate. We take steps to ensure that any international transfer of your data is subject to appropriate safeguards consistent with the Australian Privacy Act 1988.

Children's Privacy

Our services are intended for use by business professionals and are not directed at children under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected information from a child under 16, please contact us at support@plexapro.com and we will promptly delete it.

Cookies and Tracking Technologies

Our website uses cookies to improve user experience, understand user preferences, and tailor our interactions with you. You have the option to disable cookies in your browser settings, but this may affect your ability to use certain features of our website. Our website does not currently respond to browser Do Not Track (DNT) signals, but we honour any cookie preferences you set directly in your browser.

Your Data Protection Rights

You have the following rights regarding your personal information:

• Access and obtain a copy of your data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing of your data

• Request data portability to transfer your data to another service

To exercise any of these rights, contact us at support@plexapro.com. We will respond to all requests within 30 days.

Complaints

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992. We encourage you to contact us first at support@plexapro.com so we have the opportunity to address your concern directly.

Changes to This Policy

We reserve the right to update this Privacy Policy periodically. We will notify you of any significant changes and update the "Last Updated" date at the top of this policy. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

For any questions or concerns regarding this Privacy Policy or your data, please contact:

Plexa Pro Pty Ltd, Email: support@plexapro.com